How to organize a hackathon

You’ve convinced your company to conduct a Hackathon… now what?!? Over at the Product Collective Slack group, someone recently asked for advice on how to launch a hackathon at their company. Since this is something I initiated at Sonos years ago, I shared some suggestions. I thought others might find it useful, so I’m sharingContinue reading “How to organize a hackathon”

The Problem with NPS – and What You Can Do About It

NPS is a metric that has become a standard for measuring customer loyalty and satisfaction by many companies. Built on the power of one simple question — how likely is it that you would recommend [my product] to a friend or colleague? — it’s now used by companies of all sizes in virtually every industryContinue reading “The Problem with NPS – and What You Can Do About It”